In Between · 8 November 2026
A concern about hotel experience does not establish the scope of a renovation on its own. Before considering changes, identify the moment in which the difficulty occurs. This preparation gives design and operational teams a shared question to discuss. Whether renovation is needed, and what it should involve, depends on the project information and the options available.
Describe the experience question
"We want to renovate the lobby" expresses an intention, but leaves the underlying need open. Are guests struggling to find a place to wait? Is the reception point difficult to identify? Do different activities intersect? Notes that identify the scenario, time and people involved make the question more specific. Plans, photographs and feedback supplied by the operator can be considered together. An isolated complaint should not automatically be treated as representative of every guest's experience.
Compare options against the same need
Once the question is clearer, several responses may be worth exploring. Reviewing use patterns, changing a layout or commissioning a more extensive design study will involve different responsibilities. For each option, record the problem it addresses, the information still needed and the people who should contribute to a decision. This does not guarantee savings or a particular outcome. It provides a common basis for discussion, while feasibility remains a matter for the appropriate design and technical teams.
Make dependencies visible
A decision about one space can affect adjoining areas. Reviewing seating, for example, may also raise questions about movement, reception and access for cleaning. A useful priority list identifies the supporting information, unresolved questions and decision owner for each item. It can then distinguish matters ready for discussion from those that depend on another decision. The value of a review report lies partly in making these relationships understandable.
At In Between, the work follows five steps: 01 Initial meeting, 02 Reading the space, 03 Assessment (application and the 1,175-criterion In Between Checklist), 04 Decision-support report and 05 Optional support. For hotel projects: Hotel consultancy.
Prepare the next conversation
Bring together the proposed renovation scope, the experience questions that prompted it and the documents already available. In Between's report templates provide a starting point for discussing the review. For an operating hotel, scope depends on the property stage and accessible information. An initial conversation helps establish which questions a review can usefully address.